In 1985, Randall Glaske made the decision to expand upon his already successful garden room business by adding a line of portable spas to his product offering. After doing extensive research into what makes one hot tub better than the next, he found one brand that met all of his criteria for a successful partnership: quality, stability, performance, style and serviceability. That brand was Hot Spring Spas. As the hot tub business in Tyler grew and the number of customers increased, Randall concentrated on making East Texas Spa the premier spa dealer in the ArkLaTex area. A new showroom was added in Longview as well as a modern Service and Logistics Center. Three full-time service technicians were hired to make certain that our customers would never be put on a waiting list.
Service and delivery faster than ever
In the first quarter of 2009, we implemented the Evosus Business Management Software System throughout our company. This fully automated system keeps track of all spas, parts, accessories, and chemicals in our inventory. It also enables us to quickly schedule service and delivery while maintaining complete accountability throughout the entire process. Both of our showrooms as well as the Service and Logistics Center are constantly connected to better serve our customers now and in the future. While other dealers have come and gone over the years, we have strived to maintain a personal working relationship with each and every one of our 9,000 plus customers. This has given our customers the confidence to recommend our company to their friends and family that are searching for a spa of their own. It is this level of service which led to East Texas Spa being presented the 2007 Locksin Thompson Award for Retail Excellence, the highest industry honor a spa dealer can receive. We were also honored to be chosen as the #1 Hot Tub Dealer in the Southwest by Spa Retailer Magazine in 2010.
You can count on us
At East Texas Spa you can count on service to always be there when needed. Visit our locations page for detailed maps and directions.
2007 Locksin Thompson Dealer of the Year Award
This award is presented each year to a dealer that consistently excels in all aspects of retailing the Hot Springs brand, and demonstrates ongoing commitment to quality, excellence and professionalism. The name “East Texas Spa” will be permanently inscribed on the Locksin Thompson award, and they have earned the right to display this symbol of excellence.